Refund Policy

1. One-Time Digital Report Purchases

SignalFox provides a free website diagnosis and complete implementation reports purchased one at a time. A report purchase covers generation of that version; reopening or downloading a completed saved version is free.

Because SignalFox provides immediate access to digital reports, software features, analysis, and usage-based services, purchases are generally non-refundable except where required by applicable law or approved under this policy.

2. Free Website Diagnosis

The website diagnosis is available at no charge. It can be reviewed before deciding whether to purchase a complete implementation report.

3. Report Generation and Updates

A new complete report or update is a separate one-time purchase. A charge is not recurring, and there is no subscription to cancel.

A paid report is considered purchased when its generation is initiated after checkout; downloading the PDF is not required. If generation encounters a technical failure, use the retry or support path shown in the account rather than placing a duplicate order.

4. Refund Eligibility

Refunds may be considered in the following cases:

• You were charged because of a technical billing error.
• You were charged after a confirmed cancellation.
• You were unable to access the paid product due to a verified technical issue caused by SignalFox.
• Duplicate billing occurred.
• A refund is required by applicable consumer protection law.
• Paddle determines that a refund is appropriate under its buyer terms or refund procedures.

Refunds are not guaranteed.

5. Non-Refundable Cases

Unless required by applicable law, refunds are generally not provided for:

• Change of mind after purchase.
• Failure to use the product after purchase.
• Dissatisfaction based on expected business, SEO, GEO, AEO, AI search, or revenue outcomes.
• Claims that AI systems, search engines, or third-party platforms did not mention or recommend your brand.
• A report that was generated and made available for use.
• Requests made after substantial use of the product or reports.
• Abuse of free trials, discounts, promotions, or refund requests.
• Violation of our Terms of Service.

6. AI Visibility Results Are Not Guaranteed

SignalFox provides visibility analysis, recommendations, and intelligence based on available public signals and automated interpretation.

We do not guarantee that your brand will appear in AI-generated answers, improve visibility scores, rank higher in search engines, receive more traffic, generate more customers, or achieve any specific business result.

Refunds will not be granted solely because a customer expected different AI visibility, ranking, citation, traffic, or revenue outcomes.

7. How to Request a Refund

To request a refund, please contact us at:

support@signalfox.ai

You may also request support through Paddle using the buyer support options available in your Paddle receipt, invoice, confirmation email, or buyer portal.

Please include:

• Your account email
• Date of purchase
• Paddle transaction or invoice reference if available
• Reason for the refund request
• Any relevant screenshots or error details

8. Refund Processing

If a refund is approved, it will be processed through Paddle to the original payment method where possible.

Refund timing may depend on Paddle, your payment method, your bank, and applicable payment network rules.

If a refund is issued, access to the refunded report version may be revoked.

9. Statutory Rights

Nothing in this Refund Policy limits any mandatory consumer rights that apply in your jurisdiction.

Where applicable law provides a non-waivable right to cancel, withdraw, or receive a refund, those rights will apply.

10. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

11. Contact

If you have questions about this Refund Policy, contact us at:

support@signalfox.ai

https://signalfox.app