Privacy Policy

1. What SignalFox Does

SignalFox is an AI Visibility Intelligence platform that helps users analyze how a company, website, product, or service may be understood, described, compared, or recommended by AI-powered search systems, answer engines, crawlers, and recommendation environments.

To provide this service, SignalFox may process website URLs, public website content, metadata, technical signals, competitor information, AI-generated summaries, recommendations, and usage data.

2. Information We Collect

We may collect the following types of information:

Account Information

• Name
• Email address
• Login information
• Company or brand name
• Workspace or team information
• Plan and subscription status

Website and Brand Information Submitted by Users

• Website URL or domain
• Company name
• Industry or category
• Target customer
• Competitors
• Product or service descriptions
• Public website content
• Public metadata and structured data
• Public source and citation signals

Usage and Analytics Information

• Pages visited
• Features used
• Reports generated
• Buttons clicked
• Time spent in the application
• Funnel events such as URL submitted, report generated, recommendation opened, export clicked, or upgrade clicked
• Device, browser, and general technical information
• Referral source and campaign parameters

Payment and Billing Information

Payments are processed by Paddle, our Merchant of Record and payment provider.

SignalFox does not directly store your full credit card number or payment card details. Paddle may process payment information, billing address, tax information, invoices, receipts, and subscription management details according to its own terms and privacy practices.

Support Communications

If you contact us, we may collect your email address, message content, screenshots, attachments, and any information needed to respond to your request.

3. How We Use Information

We use information to:

• Provide and operate SignalFox
• Generate AI visibility audits and reports
• Analyze submitted websites and public brand signals
• Create competitor comparisons
• Generate recommendations
• Improve report quality and product experience
• Manage accounts and subscriptions
• Provide customer support
• Monitor usage, performance, errors, and security
• Prevent abuse, fraud, and unauthorized access
• Improve onboarding, analytics, and product features
• Communicate product updates, billing notices, or service-related messages
• Comply with legal, tax, security, and regulatory obligations

4. AI Processing and Third-Party Providers

SignalFox may use third-party AI models, APIs, infrastructure providers, analytics tools, hosting services, data processors, and other vendors to provide the Service.

When you submit a URL, brand, competitor, or report request, we may send relevant information to AI or infrastructure providers for processing, analysis, summarization, classification, enrichment, or report generation.

You should not submit confidential, sensitive, private, regulated, or personal information unless you are authorized to do so.

SignalFox is designed primarily to analyze public-facing website and brand information.

5. Cookies and Tracking Technologies

We may use cookies, pixels, scripts, and similar technologies to:

• Keep users logged in
• Understand website traffic
• Analyze product usage
• Improve performance
• Measure conversions
• Remember preferences
• Support security
• Improve marketing and onboarding

We may use analytics tools such as Google Analytics, Google Tag Manager, Microsoft Clarity, PostHog, or similar services.

You can control cookies through your browser settings. Disabling cookies may affect some functionality.

6. Legal Bases for Processing

Depending on your location, we may process personal information based on:

• Your consent
• Performance of a contract
• Our legitimate business interests
• Compliance with legal obligations
• Protection of our rights, users, and services

7. How We Share Information

We may share information with:

• Payment processors and Merchant of Record providers such as Paddle
• Hosting and infrastructure providers
• AI model and API providers
• Analytics and product analytics providers
• Customer support tools
• Email and communication providers
• Security, fraud prevention, and monitoring providers
• Legal, tax, accounting, or compliance advisors
• Authorities if required by law

We do not sell your personal information.

8. Public Website Information

SignalFox analyzes public website information. Reports may include public information found on websites, metadata, structured data, social preview tags, competitor websites, source pages, and other publicly available signals.

If you submit a website you do not own, you are responsible for ensuring that your use of SignalFox complies with applicable laws and third-party rights.

9. Data Retention

We retain information for as long as necessary to:

• Provide SignalFox
• Maintain your account
• Generate and store reports
• Comply with legal and tax obligations
• Resolve disputes
• Prevent abuse
• Improve the Service
• Enforce our agreements

You may request deletion of your account or personal information by contacting us. Some information may be retained where required by law, payment records, security obligations, backups, or legitimate business needs.

10. Data Security

We use reasonable technical and organizational measures to protect information.

However, no system is completely secure. We cannot guarantee that unauthorized access, loss, misuse, or disclosure will never occur.

11. International Data Transfers

SignalFox may process and store information in countries other than your own. These countries may have data protection laws different from those in your jurisdiction.

By using SignalFox, you understand that your information may be processed internationally by us and our service providers.

12. Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Object to certain processing
• Restrict certain processing
• Request data portability
• Withdraw consent
• Opt out of certain marketing communications
• Lodge a complaint with a data protection authority

To exercise your rights, contact us at support@signalfox.ai.

13. Marketing Communications

We may send you service-related messages, product updates, onboarding emails, and marketing communications.

You can unsubscribe from marketing emails using the unsubscribe link in the email or by contacting us.

We may still send important transactional, billing, security, or account-related messages.

14. Children's Privacy

SignalFox is not intended for children under 13 years old, or the minimum age required by applicable law.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take appropriate action.

15. Third-Party Links

SignalFox may contain links to third-party websites, reports, sources, citations, integrations, or services.

We are not responsible for the privacy practices, content, or policies of third-party websites or services.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

If changes are material, we may provide additional notice where required.

17. Contact

If you have questions about this Privacy Policy or how we handle information, contact us at:

support@signalfox.ai

https://signalfox.app